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From the Arsenal: Most teams have a "what good actually looks like" problem.
Story Of The Day: On a recent call, Bob was walking me through a revision problem.
At one point, he described the cost of it: "It takes so much more work to write, to edit it and give feedback on something than to just do it."
They built the framework. They had the checklist. They kept track of progress. They did multiple rounds of review.
And still, the work still wasn't where they wanted it to be.
More notes. More corrections. More meetings. Feedback only works if the person already has a picture in their head... Of what they are trying to hit.
If they do not have that picture, it's just junk feedback...
You points out what is missing. The team revises. The work still misses. You explain it again. Team revises again.
Pretty soon...
The person being corrected is tired. You're frustrated. And the team has paid for the same lesson three times.
Nothing is landing.
The goal is not to create people who can survive your notes. The goal is to create judgement to recognize standards before you have to say anything.
And judgment is hard to transfer through correction alone.
So we shifted the order.
Not feedback, feedback, feedback.
Reference. Feedback. Document.
Instead of only reviewing the misses, start by showing references, and end with banking the winners.
Find the references that set what good looks like.
That is how a standard becomes visible.
And once the standard is visible, the next revision has somewhere to go.
Pull it apart.
- Here is the opening that worked.
- Here is why this edit slaps.
- Here is where the audience resonates.
- Here is the specific creative choice that made this better.
- Here is the style we want to repeat.
"When you don't do that, you end up just pulling notes from your head. And it doesn't work."
Then once you've got an edit to work, save it in your references.
Because that's how you make good repeatable.
Takeaways: Start by showing them a real example of the standard already working, not by writing another SOP.
How to Apply It Today:
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Pick A Winner: Choose one piece of work that came out better than average. One strong example is enough to start.
- Deconstruct It: Show what worked at the level of decisions, not just outcomes. What did they choose not to do?
- Refer Back To The Winner: When someone misses the mark, do not only send notes. Send them to a strong reference first, then have them try again with a clearer target.
Pro tip: If the work improves faster, keep it. If it does not, adjust the reference.
As promised: dialing in your video workflows 1% at a time. That’s what we do inside the Arsenal.
If you're struggling to trust your team with video delivery... joining Video Arsenal OS™ is the right decision.
Build the standard where people can see it. -David
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